Refund Policy
Last updated: May 1, 2026
We want you to be satisfied with Crossnode. This Refund Policy explains when and how we issue refunds for our subscription plans and credits. Please read this policy carefully before making a purchase.
1. Subscription Plans
All subscription fees are billed in advance on a monthly or annual basis. We offer a 7-day refund window from the date of your initial subscription purchase. If you are unsatisfied for any reason, contact us within 7 days of your first charge and we will issue a full refund - no questions asked.
After the 7-day window, subscription charges are non-refundable. Cancelling your subscription stops future billing; you retain access to your plan features until the end of the current billing period.
2. Renewal Charges
If you are charged for a renewal and did not intend to renew, contact us within 48 hours of the renewal charge and we will issue a full refund provided you have not used the plan during that billing period.
3. Credits & Top-ups
Credit purchases (agent run credits) are non-refundable once issued to your account. Unused credits do not expire and carry over month to month for as long as your account remains active.
4. Annual Plans
Annual subscriptions are eligible for a full refund within the first 30 days of purchase. After 30 days, annual plans are non-refundable, but you may cancel at any time to prevent future renewals.
5. Free Trials
If you signed up for a free trial, you will not be charged until the trial period ends. You may cancel at any time before the trial expires and you will not be billed. No refund is necessary for charges that did not occur during a trial.
6. How to Request a Refund
To request a refund, please contact our support team at support@crossnode.sh with:
- Your account email address
- The date and amount of the charge
- A brief reason for your refund request
We aim to respond to all refund requests within 2 business days. Approved refunds are processed to the original payment method and typically appear within 5–10 business days depending on your bank.
7. Exceptions
We reserve the right to decline refund requests if we detect abuse of this policy, such as repeated refund requests or evidence of misuse of the platform. Accounts found to be in violation of our Terms of Service are not eligible for refunds.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of Crossnode after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Refund Policy, please reach out to us at support@crossnode.sh.